Customer information
Frequently Asked Questions
Clear answers about finding vehicles and using your Sicil Auction account.
Buying from Sicil
How can I buy a stock vehicle?
Open the Stock List, review the vehicle details, and send an enquiry or reservation request. Sicil staff will confirm availability and explain the next steps.
Auction bidding
How does an auction bid request work?
Signed-in customers may submit a maximum bid request for Sicil staff to review. The request is reviewed internally and does not place an automatic live bid with an auction provider.
Payments
When do I make payment?
Payment instructions are provided after the vehicle and transaction details are confirmed and a proforma invoice is issued. Follow only the payment details shown in your official Sicil records.
Shipping
How is shipping arranged?
After payment and the required checks, Sicil coordinates the available shipping arrangement and shares shipment progress through the customer account. Timing depends on route and carrier availability.
Documents
Where can I find my vehicle documents?
Documents made available for your transaction appear in the Documents area of your customer account. Sicil staff will advise when each document is ready.
Customer accounts
What can I manage in my account?
Your account brings together favorites, reservations, bid requests, orders, invoices, shipment updates, and available documents.